Crash Course in Customer Experience 2024
Lets face it, customer experience was not top of mind during the COVID era, and now that we are experiencing a slow down it’s time to take customer engagement seriously again. Online sales counselors are well positioned to set the tone for the buyer’s journey. During this presentation we will provide actionable steps and sales techniques that can be used by online sales counselors and onsite sales agents alike. We’ve got to dig deeper, we’ve got to understand our buyers and this course will give attendees the phrases that pay in: Creating trust with your new home prospects Overturning objections and understanding your buyers Providing a high level customer experience that will make buyers buy with you